RETURN AND EXCHANGE POLICY
Return Policy |
There are no returns accepted due to manufacturers' policies. NOTE: Unauthorized returns will be shipped back to you at your expense. We are happy to accommodate exchanges. If you wish to exchange your item(s) please follow our exchange policy below.
Exchange Policy |
We want you to be satisfied with your order. We allow one exchange per item – please read fee section below. Please be aware: Unauthorized and ineligible exchanges will be shipped back to you at your expense. To avoid this please follow these exchange guidelines:
Product Eligibility |
- Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
- Items not eligible for exchange: Clearance or Discontinued Products, Care Products, Special Orders and Wholesale Orders.
- If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.
Exchange Fees |
- SohoStyle.com is pleased to bring you a perfect match in your hair extension or hair piece. If you are not happy with your color selection and wish to exchange the same item for a different color the 20% exchange fee will be waived for your first exchange. A handling fee of $5.00 will apply to color exchanges.
- 20% exchange fees apply to all other exchange item(s).
Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.
Charges required to complete exchanges are made on the credit card submitted in the original order.
Balances are issued as store credit only and can be used at any time at SohoStyle.com, they cannot be redeemed at our kiosk locations.
Shipping Costs on Exchange |
Shipping charges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.
How to Request an Exchange |
Requests for exchange must be made within 5 business days of receipt of product(s). Exchanges must be pre–authorized by SohoStyle.com with an RMA (Return Merchandise Authorization) Number. Without an RMA the item(s) will not be accepted for exchange.
To ensure your exchange goes smoothly, please do the following only after you are sure your item(s) is eligible:
- Email customerservice@sohofashion.net to request your RMA number. You will receive an email response with your RMA number and instructions on how to exchange and return the product. Please allow up to 2 business days for response.
- If order was placed by phone or mail and there is no access to email; please call our Customer Service department between 9:00am – 5:00pm PST. Phone (213) 745-3020 (ex24).
- Exchange items must be returned to SohoStyle.com within 10 days from receipt of the RMA number. Once we receive your exchange package, please allow up to 10 business days for the exchange process to complete.
How to Prepare Your Exchange Package |
Outside of Package:
- The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused.
- Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.
Send package to:
SohoStyle.com
Exchange Department
1316 Margo Street
Los Angeles, CA 90015